東京出入国在留管理局横浜支局 川崎出張所

川よりも混雑が少ないです。管轄区域内にある場合は、良い代替手段となります。横浜在住でない方は来ないでください。 (追い返されてしまいます)
立体駐車場（有料）が隣接しておりますので、お車でもお越しいただけます。

素晴らしい職員さん達でした。
悪い書き込みが多かったので覚悟して出向いたのですが、何が悪いのかさっぱり分かりませんでした。
品川本局より温かみがあり、キレがよく、仕事も早く、大勢の人が居たのに他の行政機関よりスムーズに手続きが済みました。
先日も理不尽なことで叫んでる人を見かけましたが、悪く評価を書かれてる方は御自身の態度に問題があるのでは？ 入管は我々のフラストレーションをぶつける所ではありませんよ。

平日の火曜日に伺いましたが、1時間半ほどの待ち時間で済みました。
公共のサービスを提供しているというよりは、“利用者を選別してやっている” というように勘違いをした職員に当たった事が残念。
鼻マスクで鼻息荒く捲し立てる若い男性職員には要注意。

【追記】
上記の若い男性職員の説明内容が誤っていた事で、一度は受理された申請を1ヶ月以上経った今になって再度行うことになった。
説明内容に関しては誤っているのではないかとの疑念から、当初の訪問時も2度確認していたにも関わらずこの結果は非常に残念。
当該職員には、［誠実さ］というものが何であるか、小学校の道徳の教科書から学び直して欲しい。

Some of the staff are not kind and easily get angry if you cannot understand them.l hope somebody would be there always who can understand and speak english since almost who apply there are foreigners.

I had a very nice experience here.
Waited for not more than 15 minutes when applied for visa renewal and when received a new visa.
Staff is polite and professional.

男性の接客がマジでできてない、隣に居た外国人に上からの目線で話しててイラッとする。細かいもの取りに行っても2時間ぐらい待たせた。お待たせの5文字も出てこないわ。まず従業員がちゃんと接客サービスを出来てから仕事して欲しい。そして電話番号書いてあるけど全くつがらない、サイトに書いてある電話番号の意味ない。これ大クレームぞ

The experience is horrible here. I just simple want to add Chinese name for my residence card, and they keeps me waiting for 4+ hours. They keep telling me they need to confirm something and there is no ETA about when it can be finished. I was among the first batch of applicants in the afternoon to submit the application, and it’s already beyond the office closed time but I’m still waiting here.

Applied for COE for my husband today. 2022.
Place
Still looks old and hopefully it gets renovated. Add more of some modern stuff in it. Like proper disinfecting stuff, social distancing stuff, pens and etc… also provide good ventilation.
Also, the staff are nice and accommodating.

Seeing a lot of comments about staff not speaking in English. How about try to communicate in Japanese as much as possible? Were in Japan anyway.
Also, maybe try to provide social distancing information in english as well as manners such as talking (chatting) on the phone inside the facility and using loud voice as if it is there own house.

Extremely easy! Come with all your documents prepared and you can be in and out in less than 30 minutes. (My time was 11 minutes!) But, still your typical annoying visa renewal office.

***bring a friend or translator to make life easier if you can’t speak Japanese

Much smaller and less busy than the other locations. Also more convenient to get to because it is a short walking distance from the station. No bus ride necessary!

But the other customers at this location are particularly stupid and discourteous. They often bring their badly-raised children with them and line up without even preparing their documents, and then just stand there and expect the staff to help them while others wait. No wonder the staff seems tired and short-tempered. And no, they don't speak English. You shouldn't expect them to.

They have a QR code you can use to view when your turn is on your phone. It's extremely convenient and there are a lot of nice shops to waste time in nearby. Unfortunately, it seems most of the customers aren't smart enough to figure it out and use it, opting to crowd around in the small waiting room and let their kids run around and scream like it's a playground.

ビザ申請に行った。職員誰ひとつ挨拶もしない、挨拶しても返事しない、書類渡されてどうすればいいのか説明もしない、手に持っている書類を要求されたけど指差すだけで何も言わない。ここの奴らはしゃべる方法を忘れたのか？お金もらっているよね？無料奉仕ではないよね？仕事に対する責任感などは望みもしない。せめて社会人として、大人として行動して欲しい。

Very disappointed with the staff service and facility in the room!

I know it’s for foreigner but it doesnt mean you don’t provide the best facility for foreigner!

1. No queue line or coupon number! I confused how to do first came
2. The information and form different on internet and actual in this room! So you need to fill again and again!
3. No list to help us what necessary to bring! If u dont have 1 you gotta go back and waste your time!
4. The staff even not smiling at all. Just like helping an animal, treat as a human please!

Very bad quality service in this area!
Hope the staff learn english so they know the meaning of this comment!

*But I bet they dont have knowledge in English at all.

バカサービス！！アホ！

Apart for no knowing any English being an immigration office which is ridiculous. I had a bad experience with a woman that had actitud over everyone and get annoyed when people didn't understand her. I'm sorry i only speak 3 languages and sometimes struggle to understand
Maybe if u don't like working there you can find another job.we don't like to be treated like that.

I have visited immigration bureau in shinyurigaoka today 2021.07.27, it was crowded with a lot of people but managed i set in link and wait for my turn when my turn came i tell about my renewal of my visa and gave documents. He kindly check and gave me unnecessary paper and said wait for your turn with recept number. I sat in waiting seat. I scan recept number and it said youbturm will be in 14. After that i wait till my number. When my turn came after 30 minutes i got my visa, residence card and slips. After that i returned from immigration bureau. That's all. Nice nad simple.

体調不良で休職してるって人に「いつ治るんですか？」って聞いてくる態度は本当に素晴らしかった。この日本で初めて聞いた表現。
神だったんですか？僕は。分かるはずだと思って聞いたんですね！
一か月後治りますって言う医師がいるんですね！すごいー（笑）

A 5 mins walk from the station which is very convenient. It took me about 20mins in total from the moment of queuing up till getting the application receipt for PR. Process is fast and smooth and everyone is very kind.

I really respect how they are so patient and kind treating applicants that do not speak Japanese or English, and also has poor hearing disabilities.

手続きの処理は早いですが、態度が悪すぎて行くたびに気分が悪くなります。
み仕事が大変なのは分かりますが、初めて日本で住み始める人からすると皆さんが日本の初印象になるので、もう少し改善するのはいかがでしょう。

Very few people waiting in line compared with the large immigration offices. I arrived around 10: 30am in March 2021 on a weekday, and I was able to submit my visa renewal application and leave within 30 minutes of arriving.

Free parking, as long as spaces are available.

It’s always not as crowded as other offices I’ve been to. The staffs are hospitable and they always try to helpout (attend to) customers pretty fast.

品川か横浜の局に行ける人はここで手続きしないことをおすすめします。
ここのスタッフは手続きが不慣れで必要でもない資料でもとりあえず求めてきます。その場で解決出来そうな問題が一週間以上かかってしまいました。あと、敬語を使っている人に対してもタメ口で返してきます。むかつきます。