東武ツーリストインフォメーションセンター浅草

ェブサイトはわかりにくかったので、この観光案内所を訪れて列車を予約し、2日パスを購入しました。ポジティブな経験ではありません。ここのフロントデスクには2人しかいませんでした。そのうちの1人は目も合わせませんでした。他のスタッフは失礼で非常に無礼で、あたかも私が彼女の時間を無駄にするためにそこにいるかのような態度をとりました。ところで、20分間ずっとそこにいたのは私だけでした。私の後ろには列はありません。彼女は、予約してキャンセルがあった場合に対応するのは大変なので、オンラインで予約するように私に頼みました。まったく協力する気はありません。センターには英語を話す人がいなかったことに驚きました。私が対応したスタッフは英語は理解できましたが、返答は日本語のみでした。チケットは予約しましたが、乗り換えが必要なため旅程が非常に不明瞭で、乗り換え駅で追加料金がかかるかどうかもわかりませんでした。東京での顧客サービスの経験は非常に悪かった。観光客にはまったくフレンドリーではありません。お勧めしません。

Excellent English speaking services making for a very smooth and comfortable transaction- much appreciated! The staff found the pass most suitable for my trip plans and then provided details on exact train time and transfer station. Great experience!

Good support from the staffs in English. It's recommended to read a little bit about what Tobu Passes could cover to avoid confusion while purchasing them. If you plan for a round-trip using limited-express trains to Nikko (Spacia/Revaty), you can choose the point of departure/arrival and the staff will recalculate the price for you.

Friendly, very helpful, a pleasure to to talk to. Recommended best combination of tickets, options, etc. Great English assistance.

We were there to enquire passes to Nikko on 15/Dec evening & was served by an unfriendly English-speaking Japanese staff (short hair). Everything we asked is an "up to you" reply. When we asked what can we do if we are early at the train station, she replied "Nothing! It's a country-side. " Nikko has so much to offer & if one is there for 1-day, there is no need to get the Nikko Pass. More can be done to support the tourist to make a better discerned decision. Perhaps she didn't have a great day but being competent to help is a basic expectation. That said, Nikko is great!

There are not much information about Nikko in the website. We decided to drop by Tobu Nikko Tourist Information counter to check out the best deal. We purchased 1-2 day Nikko Pass- world heritage area for JPY4400 (round trip train ticket & unlimited bus ride for heritage area and unlimited train ride), recommended by the staff and we thought that's the best deal.

However, we soon realised that purchased a bundle pass is much more expensive than buying separate ticket. If purchased round trip train ticket from the counter, the price would be JPY2020; if purchased unlimited bus ride for world heritage area at Tobu-Nikko station would be JPY500. Local train ride for one way is less than JPY500. Most of the tourist spots within world heritage area are walkable distance. We are literally overpaid Jpy1000, which you could spend on good food. Also, the staff are not friendly to Asian.

NOTE TO ALL TOURISTS. Nikko Pass might not be a good choice if you are here for One Day Tour.

改札口を入って、右側が〈普通〉各駅停車等で、左側が優等列車〈特急〉の発着場所に成って居ます　
又、特急側に売店が有りますが、お弁当類は流石｢東武｣めちゃくちゃしょぼい
今は、団体用の｢スカイツリートレイン｣も基本は特急乗り場から発車致します

The staff speaks every good English! I tried to remember her name to give her a good comment here but I couldn't remember it at all. I asked so many questions and she answered everything very clearly. Thanks!

Good service, use 10 min.to exchange nikko pass and book ltd.exp.train (exclude queue waiting time)

Good place to get tourism related information. Courteous and knowledgable staff who can understand and speak English

Very friendly staff.
Not easy to find and don't be confused with the Asakusa Tourist Information. This one is on the ground floor near the Tobu Station to Nikko.
You can get your Nikko pass here. If using Nikko Pass and you want to take the express train, buying your express ticket will also save you money with the pass.

It was hard to find much information about the Nikko day passes online as we wanted to use the cheaper local trains which took longer than the faster Limited Express, but everything in all their promotional material only talks about these Limited Express trains. The staff were helpful when we arrived at about 8am to pick up our tickets booked online and explained what local trains we needed to get using the attached images. It said online you needed to book the travel passes at least two days in advance, but the chap in front of us in the queue seemed to have no problem booking one for today.

Using the local trains was a bit more complicated and took 50 minutes longer each journey, but we saved a good chunk of money by not getting the Limited Express. It was a shame that it was hard to find out about the local trains online, as we ended up having to wait a bit for the train, but travelling in Japan hasn't been too easy so far! We arrived in Nikko at 1149 and left at 1628, with each journey taking about three hours. That was enough time to see the main sights in the heritage area, but we could have done with an extra hour or two as it was a little bit rushed.

This information centre is located just inside the main entrance of the station on ground level. Staff spoke English, Japanese and Chinese and there were plenty of maps of Nikko and other areas to take.