ゴヤール 伊勢丹新宿

A small store located inside Isetan department store but the staff were very friendly to tourists and spoke good English. Very low to minimal stock available but that’s understandable given it’s not a flagship store and it’s located right in Shinjuku.

I bought one tote bag here and the whole experience is not good. The staff feels like very rush do not share any detail or story of the bag. The staff is not friendly. Even UNIQLO or MUJI is more friendly and helpful than this brand.

若い女性の店員さんから下から上まで見られ、まったく誠意のない接客をされ買う気を失いました。人を見かけで判断する感じの悪いお店でした。どんなに魅力的な商品があっても、あんな風に接客されたらもういいやって気になります。ゴヤールはもう嫌いになりました。

I love Goyard and own several pieces (a wallet and 2 bags). I LOVE the Ginza shop in Mitsukoshi where the staff are friendly and really make you feel at ease.

This shop had 2 staff that didn't even acknowledge my presence as the only person in the shop until I loudly said "Thanks! " as I was leaving. I saw a few things there I liked (various boutiques have different items), but I'd rather go to Ginza and order through that shop and give them the business.

接客は丁寧…と言うより一生懸命です。商品の魅力は高いですがGOYARDは定価が公式サイトではわからずスタッフさんも手帳見ながら調べないとわからないようになっていてそこだけがちょっと残念…他は文句無しです。

トートを色、サイズ、デザイン違いで愛用しています。
外商担当さんにサポート頂き、いつもとても丁寧な対応で、満足して居ます。
マーカージュ、とても面白い物が出来ました！
VILLETTEは催事で頂きました。

バッグを購入しました。店員さんは日本橋高島屋よりも親やすい印象です。品揃えが良く、展示してある物以外も言えば出してもらえます。店舗は決して広くないですが、お客さんで賑わう事もなくとても見やすいです。

I am very disappointed from this branch of Goyard. I bought boeing bag and it was the last piece on display. I was in rush going to the airport and didn’t notice that 1. The bag was only in dust bag not a box 2. They didn’t put the strap. I struggled in the train and airport making sure that it won’t be damaged and when I opened it back home there was no strap!

Stood there for awhile waiting for the staff. However, the only two staff in the store were busy helping one customer, and neither came over to help. Not sure if the store has a one customer-two staff policy or they just purposely ignored me.