ホテルマイステイズ西新宿

Location was near the nishi shinjuku, the staff were friendly and helped us with the arrangement of sending our luggage to our next destination. We booked the deluxe twin room and was slightly more spacious and the bathroom was bigger than usual hotels’ bathrooms. The staff also tried to accommodate our requests too which it was pleasant

Very nice hotel with all amenities. Walking distance to many restaurants, bars, attractions and shopping! Would definitely stay again.

バスローブのボタンが外れていたり、チェックアウトの際に挨拶がなかった

The rooms were tiny you could basically only fit one suitcase, the hall ways smelt like chlorine and cigarette. The buffet breakfast offered in our package was not edible at all we ended up having to buy food elsewhere, the bed and pillow were rock hard that we were unable to sleep. Would not recommend this hotel at all not worth the money spent here at all

The rooms are small but nice. My boyfriend and I shared a room and the bed was big enough for the two of us (I'd compare it to a US full-queen) but there is not a lot of room to "hang out" in. But it's in Shinjuku, where there is more to do outside of the hotel, so this was perfect for spending the night. The view at night is spectacular - we didn't get this kind of scenery at any of the other places we stayed at during our trip. And the staff were very helpful. Definitely worth it if you're looking for a quality and affordable place to stay in the Shinjuku area.

Avoid this hotel if you can. When I first entered my room, I thought, “Ok, it’s an older hotel. That’s fine. ” And then I saw the bathroom. There’s mold all over the place. There was a stain on the pillowcase. Every filter has dust in it. If you like to drink or go out at night, the location is good, but I just want a quiet place to sleep. This isn’t really it. The entrance is not inviting at all and there isn’t much of a lobby to speak of.

I was trying to come up with some good things to say, so here’s what I’ve got:

A lot of Japanese hotels that have a mix of smoking and non smoking rooms all smell like smoke. This is not the case. I didn’t smell any smoke.

The second good point is that when I asked for a refund for the second night (I was in too bad of a mood and too tired to try and find a new hotel that night), the staff was incredibly patient and didn’t try to argue. They simply refunded me the cost of the second night.

Room was very small, not comfort. The staf at front desk not much helping. They have regulation that really not flexible. Not understand about visitors problem. Check out time 11.00 am. The only thing was good for me in this hotel, is their wifi.