SBI新生銀行 新宿フィナンシャルセンター

I opened an account at Shinsei Bank since my colleagues told me the wiring fee is cheap.

According to some of my experiences with this bank (not only this branch), YOU GET WHAT YOU PAY FOR!

I just can not believe that the staff can be so rude, and this is Japan, famous for its service among the whole world!

Also, no efficiency at all, even you made a reservation beforehand. I did see a lot of staffs there with a few customers. But still everyone need to wait for a looooong time, 60 minutes at least. Your time means nothing for them.

The security guard was nice, and that's why it can get 1 star.

For English speaking only customers, you have other choices in Tokyo too. I used Prestia a lot. But I also know that SMBC provides English service too. Hope that help.

The worst bank experience I’ve ever had! Do not make an account here - the biggest mistake I ever made!

They have horrible customer service and long waits. On top of it their digital resources are worthless. I’ve been trying for over 6 months to open a GoRemit app account and still no luck. Such a waste of my time and money to be at this bank.

''Dekimasen'', ''Dekinai'' are the most common words you gonna hear in this bank. I have been client for the last 4 years. I needed a simple bank statemente.it took me about 2h waiting and finally ''gomen nasai dekimasen''. Very unefficient people. 5 people doing nothing. Not even able to print a simple statement for a client. They make super small issue Bigger than the whole universe and everything is impossible and very difficult.

会社グル味です、皆さん気をつけてください。少額を何回か儲けさせて最後はドボンさせるこの新生レイク。1000万預けて、600万で戻ってきました。本当にです。
これから告訴いたします。

資産運用の相談では、いつも専門知識を十分に持った行員が対応してくれ、直接その行員の利益にならないであろう事も含め有益なアドバイスをしてくれる。
平日は仕事なので土日に行って相談できるのが良いし、毎回飲み物も出してくれる。
キャンペーンで商品券を貰えることもある。

2019年12月19日更新

最近はサービスが向上しました。スタッフの態度が良くて前みたいな問題はありませんでした

****

2時間45分いました。待ちながら同じクレジットカードの広告を何回も見たり「なるほど！トリビアクイズ 気になる病気編」を読んだり色々悩みました。ソファの評価は3です。

英語と日本語が両方出来ないちょっとかわいそうなアジア人の女性が口座作りに来たけどかなりハイレベルな日本語でダメと言われました。理由は分かりますけど気分がさらに悪くなりました。

「もうちょっとお待ちください」と言われたら側にあるスターバックスに行ってコーヒーを頼みました。コーヒーは別にいらなかったけどスターバックスの評価は5です。親切な店員さんに感謝の気持ちがたまりません。

カードを印刷するのに45分かかりました。銀行員の態度はまあまあでした。

この銀行は6年間世話になりましたけどちょっと、、、、、: ; (∩´﹏`∩) ;:

I used to recommend this bank to friends but after this experience I can't anymore. Shockingly bad. But hey, the Starbucks next door is nice.

Warning to foreigners: you must be able to speak either Japanese or English to make an account here.

I don't know why the bank office is so poorly rated. I got a polite greeting even before I stepped inside, and the whole process of creating an account went very smoothly. Would definitely recommend to any foreigner working in Japan.

There are stuffs who can speak English but it's not the best to be honest. Well at least it is a bank in Japan that at least offers English service. It's easy to open an account.

Rude staff, asking me unnecessary document to wire money abroad, lying to the foreigners thinking you don't know anything.

いつも優遇措置を受けています。先日もギフト券10万円分をもらって、とても幸せな気分になりました。私は土曜日に行くことが多いのですが、お茶を出してくれます。早く借金を返せるように、応援しています。

I went to Shinjuku branch and it was pretty convenient to open a account here. The bank had two english speaking staff and it took less than an hour. Hoping it to be good with bank related services too.

外国人を忌避する感じが強くました。 同じ銀行の別の地点にもらった親切と比較すれば差が著しいです。 窓口の職員が非常に冷酷します。 日本語が未熟な外国人はどうか、他の地点で業務をみてください、他の所はとても親切で処理速度が早いです。

Rude staff, unwilling to help. I get the distinct feeling they have no patience for gaijin. Avoid Shinsei and if you really must, use the branch near Tokyo station. I had a much more positive experience there.

As a Gaijin it can be a huge hassle opening an account in Tokyo. My experience with Shinsei Bank has been anything but. A little Japanese goes a long way here and there are also a few staff who speak good English. Everyone I have dealt with has been polite, friendly, helpful and professional. I wouldn't hesitate to recommend them.

Banked with them for around 10 years now. My Japanese is still very limited but all staff in all branches have been helpful and I've always been able to do what I needed to get done.

I disagree with the other reviewer, I am a foreigner and I don't speak a word of Japanese, and they really helped me to create a cash card account. They are very nice, and though some employees don't speak a lot of English, we were able to understand each other enough!