ザ・ブラフ・メディカル＆デンタル・クリニック

Doctor Akashi and Doctor Kubota are very professional, friendly, nice and accommodating. They are very good doctors and was very satisfied with check ups/appointments.

Nurses are also friendly and nice and alert. They will instruct/assist you politely on what to do.

The clinic is very accessible to the station. < ~7mins walk>, old but clean and tidy.

Receptionists are just okay. Intimidating I guess… Not the nicest, but not unpleasant and not rude. But they’re always helpful to assist you like calling a cab.

Everyone can speak english, its really a foreign friendly clinic.:)

Today is my first time I went to the clinic alone because the staff is good at English. And if you are Filipino? Dr. Akashi is very good at Tagalog.

最悪。
健康診断のため受療。まずパスポートだなんだと本来不要なものが無いから受療できないというようなことを仄めかす。
確認をとるため電話を強いられるも、｢電話は外で｣と追い出される。
時間がかかりすぎるため付き添いに任せて帰宅するも、｢サインが必要｣と呼び戻される。
極めつけに、雨だというのに重要書類を封筒のまま持ち帰らせる。名前通りの最悪なクリニック。

先日サポセンの紹介を受け電話。経緯を説明すると年齢を聞かれるや否や『みなし陽性ですので、自宅療養して下さい』と言われて終わり。調べるとみなし陽性判定後当方の情報などを保健所などにクリニックから送る必要があったらしく二度手間になった。
この様な情勢化の中大変な業務なのはわかるが体調等余裕のない人間に適当に言葉並べて追い返す真似をしているクリニックの様だ。
院名や受ける時に『ハロー』と言う時点で舶来様しか受付してないのだろう。最新医療があろうが頭は旧態然の舶来主義。場所柄金を落とす客が集まりそうなので私1人が行かずとも困らないだろう。もう電話しない。

Arrived 15 minutes early as requested for a first time pediatrics appointment. Waited 1 hour with a young child and couldn’t wait anymore. Had to leave without seeing a doctor. Extremely unprofessional.

検査を受けるために予約をして受診しましたが、最初の電話予約時の人はよかったのですが、事情を知らない他の人が次にでて、電話の対応は最低のものでした。いかにもやってやってる感を出した上からのタメ口での威圧的な対応。緊急で口コミをチェックしていなかったのですが、かなり嫌な思いになり怒りを抑えるのに必死でした。口コミをみて同じ思いをした方々が多かったので、納得しました。先生はとても良い感じの方だったのでとても残念です。体調がとても悪かったので、二度と忘れない最低の経験となりました。

おすすめしません don't go here

とても良い歯医科のはずです
オンライン予約は楽で簡単でした
受付スタッフの対応最低
the dentist is supposedly very good.online reservation was easy.but a certain clerk has horribly ill manners!

Dr. Akashi has been my GP for over 30 years. I also seen him for second opinions about other medical issues. He’s beyond professional. He truly cares about the patients as individuals as well and takes time to explain things. I’ve got the utmost respect for him. The receptionists deal with people from all over the world. Even native speakers need time to adjust to other people’s to particular way of speaking. Please be understanding of the fact that on any given day, they they are dealing with unfamiliar people and accents, with a variety of circumstances, and a variety of medical conditions. It’s somewhat of a stressful situation for them as well as yourself.

I read the reviews prior to going to the clinic, and was prepared for the worst. But to my delight, the receptionist was alright, and Dr. Akashi was just what we needed! Definitely will come back if I need to!

Similar to what other reviews said, the doctor is amazing and kind but the receptionists are grossly rude. None of the receptionists are polite and they verbally attack you to the point where I almost cried. Horrendous service.
If you want to be bullied and experience literal torture, this is the place to go!
If anybody that works at the clinic is reading this, the current receptionists need a reality check of how to treat others with respect!
SERIOUSLY THINK TWICE BEFORE GOING

PCR検査を受けるため発熱外来に行きました

電話で予約をとり、12時に来れますか？と聞かれその時間に行ったのですが20分ほど外でイスもない状態で待たされました
熱があることを伝えていたし立ったままは本当に辛く、再度電話したら受付の人はイライラしていて「中の診察が今終わったので待っててください」と強い口調で言われ怖かったです

PCR検査での先生はすごく優しかったのでよかったです

私がコロナ感染の疑いがあるから仕方ないかもしれないですが、支払い時にまたあの受付の人に「離れて」と大声でキツく言われました
コロナに感染したかもしれない不安がある中で私に対しての拒絶がすごくて辛かったです

こんなにひどい人は初めてでショックでした
今回は検査のために行ったのでもう行くことはないです

今のご時世医療従事者の方が忙しいことは十分に承知していて、電話問い合わせを恐縮しながらも、コロナワクチン接種について来院する前に確認しておきたいことがあり、電話で問い合わせたら、質問の内容聞く前にワクチン接種権がなければ打てませんので！と一方的に言われた。そんなことはわかっていて、聞きたかったのは渡米の為の予防接種のことだった。 早口で''自分はわからないが''を前提にいろいろ説明されて、ガチャ！と切られた。 病院が限られてるので、行かなければならないが電話対応した人がいない日に行きたい。
本当に行きたくないと心から思わせる態度だった。

Excellent clinic specially for non Japanese or expats, English speakers staff and their appointment timing is sharp so no much waste of time.

Also you can get your medicines directly there so no need to visit the pharmacy after the consultation.

First of all, no problem with the receptionist. They are professionals. I don't find them rude. If their english is not perfect you have to respect that. The Doctors there speak fluent English, or Tagalog for those Filipinos who need a medical consultation or whatever, and that's what matters most. I will still choose The Bluff the next time I need to visit a Doctor.

I read some of the negative comments here, and they don’t at all match my experience. The staff were perfectly normal, honest, direct, and most of all kind-hearted to me, just the way you would want medical professionals to be. If you want some phony over-the-top subservient customer service, then you might want to try elsewhere. But if you want normal caring humans, this is a fine choice.

Just moved to Yokohama and was recommended here. Thoroughly impressed with the service and professionalism, and in English! Highly recommend. Going for dental cleaning and checkup next week. Hopefully equally as pleasing.

I've gone to this clinic for medical and dental care for over a year. The staff are always friendly and polite. The doctor is very helpful and explains things clearly. And the dentist is great.

Highly recommend Bluff clinic. Friendly staff and I greatly appreciate Dr. Akashi’s expertise and kindness to my family everything time we visit.

The mission of the clinic is to provide quality medical and dental care to the community, both foreign residents and Japanese. I've used this medical and dental clinic in numerous occasions.

I read complaints of other clients concerning English proficiency, and wanted to leave my thoughts. Although, awareness of English proficiency is comparably higher in Japan than other advanced countries, fluency has always been a huge challenge. Majority of Japanese still feel intimidated not only to speak the language, but also towards culture interactions with foreigners.

I feel fortunate that I had Bluff Clinic. The clinic is highly committed to providing a better end of the language capability than majority of other clinics would. It's not easy to find similar care in other countries of the world. I ask other contributors to think twice before posting negative comments. What if someone was in medical trouble in your community, would your community have similar help with Japanese language to offer? I strongly question that you would be able to say YES. Let's look at the big picture and stop being ignorant about how blessed we are to have The Bluff Clinic in our community.

Two thumbs up to all who make Bluff Clinic happen. I appreciate your continuous dedication to our community.

I’ve been to The Bluff on many occasions. The staff are efficient & kind, the facilities are small but clean, and the medication is dispensed on site. Excellent English speaking Doctor. I recommend!