外国人在留総合インフォメーションセンター東京

慢性的に人員が不足しており、待ち時間は非常に長く、簡単な手続きであっても多くの手順が必要で、複数の窓口で 2 ～ 3 時間待つこともよくあります。入国管理サービスは主に外国人を対象としていると直感的に思われますが、スタッフのほとんどは英語を話せません。その場合、何をする必要があるかを説明するだけでかろうじて十分です。階下のレセプションで働いている人のうち、まともな英語を話せたのは 1 人だけでした。英語が第 3 言語である私は、英語を母国語として話しているわけではありません。建物の一部の場所では信じられないほど暑かったです. また、電話データにまだアクセスできない場合は注意してください。どういうわけかインターネット接続が提供されないようにしています。幸いなことに、建物内には食事や軽食を提供するコンビニがあります。

ここは日本の入国管理局でした。あらゆる種類のビザ関連の場所で、ここからビザの問い合わせができます。さまざまな言語の翻訳者がここにいます。ビザに関して何か問題がある場合は、訪問して日本滞在の問題を解決してください。すべて大丈夫です。丁寧なスタッフです。すべての入国管理局は良い行動をしています。

I am feeling sorry for people having bad experiences.
This is my second time (second year) at the Immigration Office for visa purposes and I have nothing bad to say. On the contrary: perfect service, very efficient workflow, very speedy if you consider how fast the ticket number are moving.

All has been dealt with great service, polite behaviors, even if I needed the first year to spend much time waiting. I waited, so what? I am invited to live in this country, getting the same benefit that anyone else, in a very people conscious society. The local government took care of my health issues when help was needed. They went very far to be sure that I was well enough and I would complain of a little wait at the Immigration Office?
My goodness, this society is extremely respectful and I owe the same level of respect even more to this country where I'm an alien. And I never forget that very fact.

For my second visa, I read reviews and got better prepared. I had also the chance to be guided and used some interpreter.
So I went early. A little trick: take a taxi at the exit of the train station so to avoid the crowded bus with other expatriates that will rush to go in line in front of the immigration building. In doing so, you save sweat, stress, and time.
This second time was fast.

I must say that I have been blessed to live in a country with a so efficient administration.
It feels weird to read all those negative feedbacks. I can't relay to any of them. I don't think my experience is very different that any other expatriate though.

Anyway, a big shoutout to all the Immigration personnel: Great efficient job. I feel for you since you are exposed to potential corona on a daily basis and doing a not that easy job.
Thank you for your service!

Don't come here around Golden week. Just don't. There's a 2 hour wait to just get inside and the place only just opened for the day.

Almost have to respect the chaos of this place. Leering men, Falun Gong cultists canvassing the outside lines, shrieking toddlers, and long waits. Staff are helpful enough, given the circumstances. Enjoy the experience and expect a wait

They made a mistake and forgot to put a stamp of work permission on my 在留. I spent about 5 hours of waiting, and than I had to come again here during the corona.it is unacceptable. Ps: and it’s not enough place for sit here, awful!

朝から、5時間経過している。窓口少な過ぎるだろ、コロナ禍でこの処理能力ならば、コロナでなければ、どうなってしまうのだろうか、日本の公務員って質というか、何も考える事を許されないから何も考えなくなっているんじゃないかな。呆れる。

Its the worst experience of my life having to come here. Completely unorganized and staff take it out on the people coming here (who want to be here less then the workers!) Staff outside are extremely rude and poorly trained.

The worst office that I have visited ever in Japan.
When you renew your ID card, you will not know how long it will take forever. Maybe over two months you still can’t have it even though your flies doesn’t have any questions. It took me lost more than 350000en because of this and they won’t even say a sorry to me. I became confused about why I choose to live in this country. I’m sorry.

留学生ビザから労働ビザに変更しますが卒業後に卒業証明書と必要な書類持って行かなければならないって学校から聞いたことがありますので、A1担当する若い男の人に相談してみたかったけど、態度すごい悪かったです。泣きました。
わたしはなんか悪いですか？
外国人が嫌いですか？
先生と話していいんですか？って聞いたら嫌顔されました。
やめてください。そんな態度。
社会人としてそんな態度するのはダメですよ。
C5のカウンターの人はありがたかったです。

I usually complain a lot, but this time I'm gonna be objective. We, foreigners, are the reason why this place is very messed up. Glue everywhere, forgotten photos, stolen pens, eating where there's a sign saying that eating/drinking is not allowed, and trash on the floor everywhere.

Before criticizing the stereotyping of foreigners here, which is present though, we need to be more responsible and try to change it ourselves!

I came on Friday at 11: 30 and finished all I needed in 1 hour. No need to make an appointment.

I had to get permission to work part time, and the procedure was very easy.
1.take all the relevant documents, stand in line outside waiting for your time slot to enter.enter, submit your documents, wait for the officers to verify them, fill your address on a postcard and leave with an acknowledgement. (less than 2 hours)

2.when you receive your postcard, take the card, passport, RC and the acknowledgement. Submit the documents and obtain a token.wait until your number is called.go pick your documents and your card with the permission printed on it.
You are done. (less than 2 hours)

息子の家族滞在ビザ申請して4ヶ月なってますが、何も追加書類も、連絡なく待ってます。
しかも電話して申請状況家訓ためも一日中電話しても出ない！出たとしてもまだ申請中って言う答えしか聞かない！酷い！

日本人です。
知り合いが入国するので、電話で外国人の入国について質問しました。
まともに答えて頂けず、名前を伺ったところ、態度は悪いままではありましたが、聞きたいことの1/2は聞けました。あとは何処どこに電話して聞いて、と言われ、そちらに電話したら、こちらではお答えできませんと言われました。
外国の方々がここに電話すると思うと、日本のイメージが、すごく悪くなりそうで悲しいです。

昔のイメージで構えていましたが職員の姿勢は昔の、全くやる気無し、仕事の効率化無し、思いやり無し。とはまった全く違い混雑はありますが、至って普通の対応してもらえます。以前が最悪だったんですよね。

The staff is nice and polite. Only in Japan can you find people working decently despite horrendous work environments. The new system is way better, I took a ticket at 8: 30am with a timestamp for 10: 00am since I was on bycicle I went to a Konbini nearby and while working on my laptop I waited for my time to come. Once you line up the process takes about 30mns.

Yes the place is super remote and the access is awful but think of the people that have to work every single day in here!

Oh and forget about physical distancing it's too crowded even outside

The only way they could improve this is by building 1 to 3 immigration office per ward.

When you call the number no one answers your call and you can’t even wait, they just disconnect you

Allow a minimum of two and a half hours for visa renewals. There are photo booths, a convenience store, and a small cafeteria.

Staff are always the most friendly and polite. They do a very difficult job with such calm and helpful attitude.
If people leave a bad review it was definitely their fault, not staff.
Most of the foreigners need to have a shower before attending and be thankful and respectful towards the kind staff.